Directive 2011/83/EU, commonly known as the Consumer Rights Directive, harmonises consumer protection laws across the European Union. Its primary aim is to ensure a high level of consumer protection and to simplify the rules and regulations related to distance and off-premises contracts (including contracts formed over the internet or outside of regular business premises). The directive also seeks to boost consumer confidence and cross-border trade within the EU by making the regulatory environment more predictable and transparent.
It is important to note that this Directive has been updated by Directive (EU) 2024/825 regarding empowering consumers for the green transition.
